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GLG Personal Client Service Guarantees
- You will always be treated with respect, dignity and professionalism.
- You will have your calls and emails promptly returned, typically the same business day.
- You will never have to inquire about the status of your case.
- You will have 24/7 emergency access to an attorney.
- You will have a trained, executive paralegal working on your file and readily available to answer your questions.
- You will never be pressured into making decisions, and you will receive comprehensive and clear advice on each decision you must make.
- You will receive detailed written correspondence following each court appearance or case milestone.
- You will be provided clear, written Fee Agreements so there will be no ambiguity about our fees and how they are earned.
- Your identity, communications and conversations will remain confidential and privileged.
- You will always receive honest, diligent and hardworking effort on your case.